FAQ
Can I order just one piece?
Yes, we specialize in small-batch orders and custom one-of-a-kind projects. Whether it's a personalized gift or a unique engraved piece, we can handle your individual needs.
What file types do you accept?
We accept high-resolution JPG, PNG, and PDF files. For vector designs, we recommend SVG or EPS formats to ensure crisp laser cutting and engraving results.
Can I upload a photo or text?
Yes, you can upload a photo or enter custom text directly through our online shop for simple products. For more complex projects, please submit a design file via our custom quote form.
Can you help me with the design?
Our team of designers is available to assist with layout, typography, and technical specifications. Please let us know in your quote request if you need design help.
How long does production take?
Standard orders typically take 3-5 business days. Complex projects, large plaques, or custom batch orders may require additional review time before production begins.
Do you offer pickup or shipping?
We offer both local pickup by appointment and professional shipping. Please select your preference during the checkout or quote process.
Can I bring my own item?
Yes, we welcome custom items for engraving or laser marking. Please ensure the item is clean, dry, and suitable for our materials.
Can you print copyrighted logos or characters?
We can print copyrighted logos and characters, but we must ensure they are used in a way that respects the original creator's rights. Please provide a clear license or permission.
Get in Touch
Have a custom project in mind? We're here to help you bring your ideas to life with precision and style.
hello@marklab.com
Service Area
San Francisco & Bay Area